Service Design, or user-driven innovation, how could it be used in Public Sector and with the aim to create more sustainability? Listen to inspiring examples from Sweden and Finland.
- SARA TUNHEDEN, Project Manager at Innovationsguiden (The Swedish Association of Local Authorities and Regions)
Sara will give us an introduction to the topic. What is Service Design in public sector and how could it be used?
- JAN KEMI, Project Manager at Folkverkstan
The Interreg-project Folkverkstan aim to create local meeting points for sustainability. A place where you could repair and upcycle your gear. Folkverkstan are trying to create a “cookbook” for repair of everyday products, based on service design.
- KARI LÄMSÄ, Service Manager of Helsinki Central Library Oodi
Kari Lämsä has been involved with the planning of Oodi from the beginning, and his area of responsibilities at Oodi are its partners, events, and premises. Kari is particularly interested in how Oodi’s service design and participatory projects change the physical space and customer service.
- HANNU RIPATTI, Business Creative at Passi & Ripatti Oy
Hannu has over 20 years of experience in development, marketing and service design. In addition to project work for clients, Hannu is a sought after speaker, coach and workshop facilitator on topics such as service design and customer experience.
Register by 29th of March the latest. Registration: https://link.webropolsurveys.com/S/F8C9A77D2E5440A7